FAQ - Frequently Asked Questions

  • If it is a technical issue such as lost passwords, blocked content or navigation questions, you can contact us in several ways:
    • Look for a link to Technical Support in the right-hand margin (Blocks panel) of the campus.
    • Through the platform's internal messaging system.
    • By sending an email to escueladeformacion3@eurocontrol.es
  • If you have questions about course content, you can contact the assigned tutor via internal messaging. In the Blocks panel (right side of the Campus) you have direct access to your tutor.

  • On the campus login page, below the fields where you enter your username and password, there is a link called “Forgotten your username or password?”.
  • Click it and enter the username you received in the course welcome email or the email address you provided when registering for the course.
  • You will then receive an email (sent to the address provided during pre-registration) indicating your new Campus access password.

For correct navigation through the virtual campus and its courses, the following technical requirements must be met:

  • Operating System: Windows, macOS, Linux
  • Browser: (minimum versions) Internet Explorer 9.0, Firefox 4, Chrome 11, Opera 11, Safari 5.
  • Other software:
  • Internet connection.
  • If the course involves learning to use a specific application or office/IT software, you must have the application installed on your PC or mobile device.
  • Speakers or headphones to follow the course narration.
  • Monitor optimized for a resolution of 1024 x 768.

  • Usually, each screen has a minimum time considered necessary for proper viewing and understanding of the content. You will not be able to advance until that time has elapsed and the arrow to move to the next screen appears or becomes active.
  • Check that your device meets the system requirements.

  • Yes, the platform has a responsive design and adapts to the device. However, you must take into account the system requirements explained in point 2.
  • If you take the training from a mobile device or tablet, we recommend using Puffin Web Browser as the default browser so that you can access Flash content.

In the welcome email you receive when enrolling in the course, you are provided with a password. If you decide to change it, log in to the Campus, go to “My profile” and at the bottom of the “Profile” tab you will find a button that allows you to make the change.

When accessing the “Content” section of the course, an index of contents will appear. Clicking on any of the sections should open a new window (Course Player) where the content corresponding to the module or learning unit should load.

It may happen that the first time you access the Campus, the “Course Player” does not open because it is a pop-up window and, by default, all browsers block pop-ups from any website you visit for the first time. It may also be that you have installed a toolbar in your browser, such as the Google or Yahoo toolbar, and that this toolbar is blocking pop-ups.

In either case, you need to configure your browser or the installed toolbar to allow pop-up windows. The steps to configure the browser to allow pop-ups launched from the Campus may vary depending on the browser.

For this reason, below are links explaining how to allow pop-ups in different browsers.